Privacy Policy

Welcome to Sisi Space. This Privacy Policy explains how we collect, use, share, and protect your information when you use our social-business platform, including our marketplace, community features, and SisiPay services. By accessing or using Sisi Space, you agree to the terms of this Privacy Policy and our Terms of Use.

1. Information We Collect

• Account Information: Username, email, phone number, password, and profile details (bio, title, skills, interests, profile picture).
• Device & Usage Data: Device type, IP address, browser type, operating system, usage time, and click actions.
• Posts & Interactions: Posts, comments, reactions, messages, community participation, and leaderboard scores.
• Location Data: If permitted, approximate or precise location to enhance recommendations and local marketplace features.
• Media & Uploads: Images, documents, or videos uploaded to your profile, posts, or community.
• Transaction Data: In-app purchases, payment methods, wallet history, and KYC details (if using SisiPay).
• Analytics Data: Aggregated data on user behavior to improve platform functionality and personalization.

2. How We Use Your Information

• To personalize your feed, content, and marketplace recommendations.
• To enable community features, chat, polls, and leaderboard rankings.
• To process payments, manage transactions, and power SisiPay services.
• To improve platform performance, security, and analytics.
• To enforce our terms, protect users, and prevent abuse, fraud, or illegal activities.
• To communicate updates, new features, promotions, or support responses.
• To provide location-based services, such as local product prioritization, if consented.

3. Sharing of Information

• We do not sell your personal information to third parties.
• We may share information with service providers (e.g., cloud storage, payment processors, messaging APIs) under strict data protection agreements.
• We may share limited data with community moderators to enforce community guidelines.
• If legally required, we may disclose data to comply with law enforcement, government regulations, or court orders.
• In the event of a merger, acquisition, or sale, your data may be transferred with prior notice and consent where required.

4. Data Storage & Security

• Your data is stored securely on Firebase with encryption in transit and at rest.
• We implement industry-standard practices, including two-factor authentication (2FA), role-based access, and secure Firestore rules.
• Access to sensitive data is restricted to authorized personnel with strict confidentiality agreements.
• We regularly audit our systems to detect and mitigate security vulnerabilities.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, account data is retained while your account is active, and transaction data may be kept for up to 7 years to comply with financial regulations. You may request deletion of your data at any time, subject to legal obligations.

6. Your Rights

• Access and view your data anytime via your profile settings.
• Edit or update your personal details, preferences, or visibility settings.
• Request account deletion by contacting our support team.
• Withdraw consent for location, notifications, or marketing communications via app or device settings.
• Request a copy of your data in a portable format, where applicable.

7. Cookies & Tracking

We use cookies and similar technologies (e.g., pixels, local storage) to improve performance, store preferences, and analyze user behavior. You can manage cookie preferences via browser settings or our cookie consent tool, where available.

8. Analytics & Advertising

We may use analytics tools to understand user behavior and improve our platform. If you opt in, we may share anonymized data with advertising partners to deliver personalized ads within the platform. You can opt out of personalized ads via your account settings.

9. International Data Transfers

As a global platform, your data may be transferred to and processed in countries outside your region, such as where our Firebase servers are located. We ensure compliance with international data protection laws, including GDPR and Uganda’s Data Protection and Privacy Act, through appropriate safeguards like Standard Contractual Clauses.

10. User Consent

By using Sisi Space, you consent to the collection and use of your data as described in this policy. For certain features (e.g., location data, personalized ads), we will request explicit consent through in-app prompts or settings.

11. Children’s Privacy

Sisi Space is not intended for users under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly. Parents or guardians can contact us to review or remove any data related to their child.

12. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in our services or legal requirements. Users will be notified via in-app alerts or email when significant changes are made.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at developer@sisispace.com or through our in-app support feature.